All orders placed with Worldspan Communications Ltd by whatever means are subject to the following terms and conditions.
Updated 24nd September 2008
If you require any further information, please do not hesitate to contact us.

PAYMENT
You may use any of the following methods of payment:
Credit Cards: Visa, MasterCard, Debit/Delta/Switch/Maestro/Electron/Solo, AmericanExpress, JCB.
Please note we are required by your credit card company to deliver to your billing address. We may be able to deliver to an alternate address (for example your place of work) subject to secondary validation. If we cannot validate the requested delivery address, we may only be able to deliver to your credit card billing address.
Cheque: Immediate clearance on receipt, subject to approval.
Cash: Accepted in person only.
Bank Transfer: Contact us for our account details.
We do not surcharge for any of these payment methods. All goods remain the property of Worldspan Communications Ltd until paid for in full.

CREDIT TERMS
We are happy to offer 30-days credit on receipt of official Government & Educational purchase orders.
We can also offer 30-days credit to larger businesses and institutions, subject to approval and minimum order values.

All formal and informal quotes and proforma invoices are valid for 7 days from the date given.
All prices are subject to change without notice.

ORDER DESPATCH
Your orders will despatched the same day we receive your order if placed before the cutoff time for your chosen delivery method;
currently around 5pm for CityLink, 4.30pm for RoyalMail, or 3pm for TNT/DHL etc.
All product information pages show an 'estimated delivery time' from the time an order is placed, in working days.
For example '1 day' generally means we have the item in stock right now.
Longer times e.g. '3 days' or '7 days' are our 'best guess' and dependent on manufacturers' and suppliers' delivery speeds.
We are closed at weekends and bank holidays; orders placed then will be dealt with the following working day.
If you order items which are not currently in stock, we will wait until all items in your order are in stock before despatching. If you require split deliveries, normal delivery will be charged on each part-delivery.

VISITING US
You are welcome to visit our warehouse, where we have a waiting room and demonstration area.
We recommend that you contact us first, so we can check stock and prepare your order.

DELIVERY METHODS
Delivery cost is calculated on the destination, weight and value of the items.
When ordering, you are able to choose from all available methods for your location.
UK deliveries :
RoyalMail Recorded - from about £2 - normal first class post, tracked at delivery only.
RoyalMail Special - from about £5 - guaranteed by 1pm or 9am; weekday or Saturday.
CityLink - from about £8 - guaranteed by 5.30pm, 12pm, 10.30am or 9am; weekday or Saturday; tracked at every point.
Please be aware CityLink will attempt delivery once only, and will charge for further delivery attempts, whether successful or not.
International deliveries :
RoyalMail Airmail - from about £5 - slow or fast depending on your area; will use local post or courier in your country.
DHL or TNT - from about £25 - fast reliable service; tracked many times during its journey.
Signature required :
Your signature will be required for all methods of delivery. We cannot accept instructions to leave parcels without a signature.
If there is noone to sign for a delivery, you will need to collect from the Post Office or CityLink depot or organise a redelivery.
For your first order, we will only deliver to your registered credit card address, or your work address with extra proof.

VAT
VAT will be charged at the current rate of 15% on all items purchased, except for deliveries to :
1: UK bodies with VAT-exemption
2: VAT-registered EC companies outside the UK
4: Non-EC countries
3: Countries outside the EC for VAT purposes e.g. Channel Islands, Gibraltar, Canary Islands, etc.

WARRANTY
All our products are guaranteed for a minimum of one year, unless otherwise stated.
All warranties are Return-To-Base, unless otherwise stated.
We support manufacturers' warranties, which may vary from 1-year to lifetime. The manufacturer warranty terms quoted on our website and invoices are our best understanding of the manufacturer's warranty terms.
Some manufacturers have their own warranty replacement services, which you may use instead of ours; this will not affect your guarantee with us. Where manufacturers warranties include an advance replacement service, we recommend you use this service, as it usually results in a faster replacement arriving with you.
If a manufacturer is no longer able to supply a replacement product or credit for whatever reason, the limit of our liability will be to supply a replacement product or credit during the first year after the invoice date.
Worldspan Communications Ltd are not liable for loss of data, time or profits, recovery costs, or any consequential loss resulting from either defective goods, or other breach of warranty.
If you discover a fault with an item you have purchased from us, please contact us to obtain a Returns Authorisation Number, and to determine whether a repair, replacement or refund is required. A refund will only be an option if the item is returned within seven days of purchase and is in 'as-new' condition.
In the first month, we will despatch a replacement to you on receipt of the faulty item, subject to it being tested and found to be defective. For items beyond this period we aim to repair or replace goods within two working days. Non-repairable items will be returned to the manufacturer for replacement, which normally takes around 1-2 weeks. For discontinued items, we will attempt to obtain replacement goods for you from the manufacturer. It should be noted that in extreme cases a longer wait may be necessary, although such cases are rare.
Please Note :
1: A returns authorisation (RMA) must be issued before we will accept any returned item.
2: Inadequate packaging of delicate items such as hard disks will void your warranty.
3: A fee may be charged if there is no fault found.
This does not affect your statutory rights as a consumer.

MISSING/DAMAGED ITEMS
All missing or damaged products must be reported to us immediately in writing, within one business day of receipt. For items damaged in transit, please keep all packaging as this may be required for inspection by the courier company.

CANCELLING AN ORDER
You may return the goods to us within seven days of receipt, for a full refund, excluding delivery costs. The items must be unused and unopened, and it is your responsibility to return the goods to us in a safe & if necessary insured manner.
You will be refunded within 30 days of the date we receive the goods back from you.
Items which are built or manufactured specifically for your order, and items which we need to obtain specifically for your order, are returnable only after prior agreement, and will be subject to a restocking fee of up to 25%.
No refunds whatsoever are possible for software products.

YOUR PRIVACY AND SECURITY
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
When an order, enquiry, or quote is placed via our web site, your name, address & order details are sent directly to Worldspan Communications Ltd's system, and are kept in our database for future orders, enquiries or quotes. Your credit card details are deleted after your order has been processed. We do not share any of your information with any other companies.
We operate an 'opt-in' rather than an 'opt-out' policy, so you will not be added to any mailing or marketing lists unless you specifically request to be.
If you wish to view the information we have stored about you or if you have any other questions relating to privacy matters, please call or write to us, or email privacy at span.com.

OTHER PROBLEMS
Any order placed with us will be treated as an offer to purchase. In the majority of cases, everything will go through smoothly, and you will receive your goods the next day.
However, if we cannot complete your order for any reason, we will contact you before proceeding, for example :
* Human or computer error, causing the price or availability to be shown wrongly.
* Problems during the verification process; of your name, address, or credit card details.

COMPLAINTS
We hope that you will be fully satisfied with our products and pleasantly surprised with our service. If in the unfortunate event you are not satisfied please contact us telephone, post or email complaints at span.com.
We will endeavour to resolve your problem as quickly as possible. Any details and communications you send us will be kept strictly confidential.