"us" refers to the company Worldspan Communications Ltd and/or the website WWW.SPAN.COM
All orders placed with us by whatever means are subject to the following terms and conditions.
If you require any further information, please contact us.
All transactions will be made in Pounds Sterling.
Any other currencies displayed are for guidance only.
THE PRODUCTS WE SELL
All product information and images displayed are for guidance only and may change without notice. Some details may refer to the whole category or range, rather than any one particular item. Specifications shown are our best interpretation of information supplied by the manufacturer, and are as up-to-date as possible. If you require clarification on any item, please contact us before finalising your order.
SPANSTOR BUILD & TEST
Any items which need to be built together for your order will require extra time to fully test - this may add an extra day to your expected despatch/arrival date.
These are our usual build times :
1-2 drives in a non-RAID configuration - 1 hour
3+ drives in a non-RAID configuration - 2 hours
2-4 drives in a RAID configuration - 2-4 hours
5+ drives in a RAID configuration - 4-24 hours depending on complexity
You are welcome to visit our warehouse, where we have a waiting room and demonstration area.
We recommend that you contact us first, so we can reserve stock and prepare your order.
Your order will despatched on the same day that we receive your order, if it is placed before the cutoff time for your chosen delivery method;
currently around 4.30pm for Couriers, 4.15pm for RoyalMail, or 3pm for TNT/DHL.
All product information pages show an 'estimated delivery time' from the time an order is placed, in working days.
For example '1 day' or 'in stock' generally means we have the item in stock right now.
Longer times e.g. '3 days' or '7 days' are our 'best guess' and are dependent on manufacturer or supplier delivery speeds.
Orders placed outside our normal working hours will be dealt with on the following working day.
If you place an order where some items are out of stock, we will normally despatch the entire order only when all the items are in stock. If you require partial deliveries, delivery will be normally be charged on each part-delivery.
Delivery cost is calculated on the destination, weight and value of an order.
When ordering, you are able to choose from all available methods for your location.
UK Courier Deliveries :
Couriers - from about £8 - guaranteed by 5.30pm, 12pm, 10.30am or 9am; weekday or Saturday; tracked at every point.
Please be aware Couriers will attempt delivery once (or twice), and will require payment of a charge before making any further attempt.
UK Postal Deliveries :
RoyalMail Recorded - from about £2 - normal post, tracked at delivery only.
RoyalMail Special - from about £5 - guaranteed by 1pm or 9am; weekday or Saturday.
Please be aware that RoyalMail tracking is limited to the minimal information on the www.royalmail.com web site, and that we can not start a claim for loss or delay until 15 working days from the due delivery date.
International deliveries :
RoyalMail Airmail - from about £8 - slow or fast depending on your area; transferred to your local postal or courier service.
DHL or TNT - from about £15 - fast reliable service; tracked many times from start to destination.
For international delivery to countries outside the EU, you may be required to pay import taxes upon receipt. You may wish to contact your local tax office for advice. We are not able to mis-declare the value of shipments.
Signature required :
Your signature will be required for all methods of delivery. We are unable to accept instructions to leave parcels without a signature.
If there is noone available to sign for a delivery, you will need to collect from your local depot or organise a redelivery.
You may use any of the following methods of payment:
Credit/Debit Cards: Visa, MasterCard, Electron, Maestro and JCB.
Please note we are required by your credit card company to deliver to your billing address. We can normally deliver to an alternate address (for example your place of work) subject to secondary validation. If we cannot validate the requested delivery address, we may only be able to deliver to your credit card billing address.
PayPal: Please ensure your name and delivery address are validated/verified by PayPal, so that we can process your order as swiftly as possible.
Cheque: Immediate clearance on receipt, subject to approval.
Cash: Accepted in person only.
Bank Transfer: Contact us for our account details.
All goods remain our property until paid for in full.
We are happy to offer 30-days credit on receipt of official Government & Educational purchase orders.
We can also offer 30-days credit to larger businesses and institutions, subject to approval and minimum order values.
All formal and informal quotes and proforma invoices are valid for 7 days from the date given, subject to currency fluctuations.
All prices are subject to change without notice.
VAT will be charged at the current rate of 20% on all items purchased, except for deliveries to :
1: UK bodies with VAT-exemption
2: VAT-registered EC companies outside the UK
3: Non-EC countries
4: Countries outside the EC for VAT purposes e.g. Channel Islands, Gibraltar, Canary Islands, etc.
All our products are guaranteed for one year, unless otherwise stated.
All warranties are Return-To-Base, unless otherwise stated.
We support manufacturers' warranties, which can vary from 1-year to lifetime. The manufacturer warranty terms quoted on our website and invoices are our best understanding of the manufacturer's warranty terms.
Some manufacturers have their own warranty replacement services, which you may use instead of ours; this will not affect your guarantee with us. Where manufacturers' warranties include an advance replacement service, we recommend you use this service, as it usually results in a faster replacement arriving with you.
If a manufacturer is no longer able to supply a replacement product or credit for whatever reason, the limit of our liability will be to supply a replacement product or credit during the first year after the invoice date.
We can not be held liable for any loss of data, time or profits, recovery costs, or any consequential loss resulting from either defective goods, or other breach of warranty.
If you discover a fault with an item you have purchased from us, please contact us to obtain a Returns Authorisation Number, and to determine whether a repair, replacement or refund is required. A refund will only be an option if the item is returned within seven days of purchase and is in 'as-new' condition.
In the first month, we will despatch a replacement to you on receipt of the faulty item, subject to it being tested and found to be defective. For items beyond this period we aim to repair or replace goods within two working days. Non-repairable items will be returned to the manufacturer for replacement, which normally takes around 1-2 weeks. For discontinued items, we will attempt to obtain replacement goods for you from the manufacturer. It should be noted that in extreme cases a longer wait may be necessary, although such cases are rare.
Please Note :
1: A returns authorisation (RMA) must be issued before we will accept any returned item.
2: Inadequate packaging of delicate items such as hard disks will void your warranty.
3: A fee may be charged if there is no fault found.
This does not affect your statutory rights as a consumer.
All missing or damaged products must be reported to us immediately in writing, within one business day of receipt. For items damaged in transit, please keep all packaging as this may be required for inspection by the courier company.
CANCELLATION AND REFUNDS
You may cancel your order & return the goods to us within seven days of receipt. Under the Distance Selling Regulations, you are required to inform us in writing of your intention to return items before doing so. The items must be unused, in a re-saleable condition, and it is your responsibility to return the goods to us in a safe & if necessary insured manner. For consumer buyers, your refund will be the full purchase cost including standard delivery costs. For business buyers, your refund will be the full purchase cost excluding delivery costs. Charges incurred to us which are non-refundable, such as bank fees or non-reversible card transaction fees, will be excluded from any refund. Items which are customised, built or manufactured specifically for your order, and items which we need to obtain specifically for your order, are returnable only after prior agreement, and will be subject to a restocking fee of up to 25%. Extra charges that we incur at your request, such as upgraded delivery from our suppliers, customs charges and fees, or factory setup fees, will not be refundable. Cancellations of software products will require manufacturer authorisation. You will be refunded within 30 days of the date we receive the goods back from you.
YOUR PRIVACY AND SECURITY
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Credit card payments are made through an external processor such as WorldPay, therefore we do not keep and do not have access to any card information at all. To ensure that your credit/debit card is not being used without your consent, we may validate the details you supply against appropriate third party databases. We do not share any of your information with any other companies.
We operate an 'opt-in' policy, so you will not be added to any electronic marketing lists unless you consent to be.
If you wish to view the information we have stored about you or if you have any other questions relating to privacy matters, please call, write, or email privacy "at" span.com.
Any order placed with us will be treated as an offer to purchase. In the majority of cases, everything will go through smoothly, and you will receive your goods on or before the expected date of delivery, as quoted on your confirmation.
However, if we cannot complete your order as intended, we will place your order on hold before proceeding. For example :
* Human or computer error, causing the price or availability to be shown wrongly.
* Problems during the verification process; of your name, address, or credit card details.
We hope that you will be fully satisfied with our products and pleasantly surprised with our service. If in the unfortunate event you are not satisfied please contact us by telephone or post, or email complaints "at" span.com.
We will endeavour to resolve your problem as quickly as possible. Any details and communications you send us will be kept strictly confidential.
Worldspan Communications Ltd
Unit 19, Red Lion Business Centre, Red Lion Road, Tolworth, Surbiton, Surrey, KT6 7QD, UK
Company : 2910216 UK
VAT : 652 7564 18 UK
WEEE : WEE/EB3271RQ
Phone : [+44] (0)20 8288 8555
Fax : [+44] (0)20 8288 8666
Sales : sales "at" span.com
Order Processing : orders "at" span.com
Updated 24th December 2014
Data Privacy Notice
This is privacy notice of the company Worldspan Communications Ltd, also known as ‘SPAN.COM'.
We respect your privacy and are determined to protect your personal data.
All our procedures comply with the Data Protection Act (1998), the Payment Card Industry Data Security Standard (PCI DSS), the Privacy and Electronic Communications (EC Directive) Regulations 2003, and the General Data Protection Regulation (GDPR) (EU) (2016).
The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website, regardless of where and how you visit it. We’ll also tell you about your privacy rights and how the data protection law protects you.
What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you contact us, purchase a product, or sign up to our newsletter. This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Worldspan Communications Ltd is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy notice). Our contact details are: Unit 19, Red Lion Business Centre, Surbiton, Surrey KT6 7QD, UK. Tel [+44] (0)20 8288 8555. For all data matters contact us at https://www.span.com/about/contact.
Third-party links outside of our control
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
As required by the PCI DSS regulations, we never take, see, or hold any of your payment card details. Any card details you enter are directly entered onto the card processor's web site, and not on any of our systems.
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including:
(a) Analytics providers such as Google based outside the EU;
(b) Search information providers such as Google based outside the EU.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at https://www.span.com/about/contact if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing
To register you as a new customer
Performance of a contract with you
To process and deliver your order including: Manage payments, fees and charges
Identity. Contact. Financial. Transaction
Performance of a contract with you. Necessary for our legitimate interests (to recover debts due to us)
Identity. Contact. Profile. Marketing & Communications.
Performance of a contract with you. Necessary to comply with a legal obligation.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Identity. Contact. Technical.
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Identity. Contact. Profile. Usage. Marketing & Communications. Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
Identity. Contact. Technical. Usage. Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We have established the following personal data control mechanisms:
Promotional offers from us
We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside the company for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product or service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us directly.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We retain basic information about our customers (including contact, identity, financial and transaction data) for five years after they cease being customers for insurance and product guarantee purposes.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
If you wish to exercise any of the rights set out above, please contact us at https://www.span.com/about/contact
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
This version was last updated on 10th May 2018, and historic versions can be obtained by contacting us.
From 25th May 2018 there will be changes in data protection laws and we will then be able to respond to some of your requests (for example, a request for the transfer of your personal data). We are still working towards getting our systems ready for some of these changes.
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us at https://www.span.com/about/contact
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.allaboutcookies.org for detailed guidance.
The list below describes the cookies we use on this site and what we use them for. Currently we operate an 'implied consent' policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.).
These are cookies that are set by this website directly.
We use sessions cookie to remember your log-in for you if you are a registered user and also to keep items you've added in the shopping basket. We deem these as being strictly necessary to the working of the website. If these are disabled the main functionalities on the site will be broken. You may read more information about session cookies here.
You can read more about Google's position on privacy as regards its analytics service.
You can use the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics.
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Twitter and Facebook. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.