Originally started in 1994, SPAN was created with one goal in mind - to become the premium provider of data storage solutions to business and home users alike. Over 20 years later, SPAN is now a thriving company with a team of dedicated employees and a driving commitment to achieving that original core directive — providing first class data storage solutions. This does not begin and end at checkout. We at SPAN believe that no order is complete until a customer is satisfied, and it is with that in mind that we have worked consistently to provide the three S’.

Support — We at SPAN know that Data Storage is always evolving and it can all get confusing. Have no fear. We offer everything from detailed product information, direct technical support and live-chat facilities to direct phone support, compatibility options and a team of technical advisors with years of hands-on experience. No stone is left unturned.

Security — Whether it’s the data on your drive or your visit to our site, we consider your security paramount. With multiple layers of protection in our transaction processes and constant efforts being made to ensure every order is seamless, we think you’ll fine SPAN to be one of the safest place on the web.

Satisfaction — Above all other priorities, your satisfaction is the most important of all. From the big blue chip companies to the home user in his living room, we want you to feel satisfied that SPAN will go that extra mile for you. Nothing is more crucial to our goals than you finishing your purchase, safe in the knowledge that you have achieved yours too! Thank you as always for choosing SPAN.COM.

Why people choose Us
✔ Established in 1994
✔ The Experts in Data Storage will setup and test your NAS with no extra cost
✔ Friendly Pre Sales and after Sales support team with Free advice and fast replies
✔ Shipping to 120+ countries worldwide
✔ Quick checkout process with automatic VAT deduction for eligible orders
✔ Five star customer rated company on TrustPilot
✔ We deliver where others don't (either The Channel Islands or Isle of Wight or elsewhere)
✔ Credit account for eligible businesses

paypal buyer protection

Your security Our priority
✔Our Payment / Checkout Form is secured by SSL and holds an independently issued Certificate
✔Fast checkout with Paypal protects you with Buyer Protection
✔PayPal can process 26 currencies from 203 countries and markets and convert them automatically
✔Using PayPal you can open dispute within 180 days of purchase to resolve any issue
✔You are not liable for unauthorised purchases made from your account
✔If an order doesn't arrive or match the description, we'll reimburse the full cost of eligible purchases and paid delivery costs

paypal buyer protection

Variety of delivery options
✔We will help you receive your order as soon as possible by offering Same Day and Next Day courier service options
✔To keep your delivery safe, we only use courier services which require your signature
✔with your safety and security in mind all delivery options provided require a signature at the point of delivery.
✔All our shipments can be tracked online so you always know where your parcel is
✔Change delivery location or time even when parcel has left us already ("Predict Collections" video)
✔Choose specific day or time of the delivery when delivering within UK

We Are Social
✔We are often first in a market to sell brand new innovative products before others
✔Be first to find out about our new product comparisons and best deals when following on Twitter
✔Every week we add many new products and compare them on YouTube
✔We often share our best deals or interesting products on Facebook

we are social on YT

Company detailsVAT : 652 7564 18 UK
Company : 2910216 UK
WEEE : WEE/EB3271RQ

Address Worldspan Communications Ltd
Unit 19, Red Lion Business Centre
Red Lion Road
Tolworth, Surbiton
Surrey,
KT6 7QD
ENGLAND

Postcodes near us KT1, KT2, KT3, KT4, KT5, KT6, KT7, KT8, KT9, KT10, KT11, KT12, KT13, KT14, KT15, KT16, TW1, TW2, TW3, TW4, TW 5, TW6, TW7, TW8, TW9, TW10, TW11

SPAN provides the latest in Data Storage hardware, and custom-designed data storage solutions.

E-mail
[+44] (0)20 8288 8555
SKYPE

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Monday - Friday
10am - 6pm
We are closed on bank holidays

SpanStor Build & Test - We appreciate that not everyone is as excited about data storage as us. Sometimes you just want a product that works right out of the box, or perhaps you want to know that the data storage solution you are buying will do what you need. Which is why we offer our completely free and highly recommended SpanStor build service. If you are buying an enclosure with one or more hard drives, we can ensure that everything is in perfect working order before we send it out, once again, at no additional cost. That's not all. We can set up complex RAID structures, install the latest firmware or even construct a custom build from the ground up! Depending on the nature and complexity of the setup you request, this can take from a few minutes to a few hours, all done here at SPAN, thereby saving you time and money.

Worldwide Shipping - We are sending goods to more and more countries every day. Thanks to the internet, the world is becoming smaller by the day and that means that we can ship anywhere — WORLDWIDE! With multiple delivery speed options, multiple time delivery slots regardless of location and multiple courier options to suit taste or budget, it’s not hard to see why we are popular inside and outside of Europe!

Unparalleled Support - Are you a little lost? Perhaps you cannot find what you wanted or perhaps you have that last minute question at checkout? Never fear, we at SPAN provide multiple ways for you to reach us and us to reach you. We offer everything from detailed product information, direct technical support, Live-chat facilities to direct phone support, compatibility options and a team of technical advisors with years of hands on experience. No stone is left unturned in our efforts to provide top quality service and award winning support.

Same Day Delivery Options - When it comes to getting your order to you, we mean business! As well as providing multiple signed-for delivery services to the UK and Worldwide, we also offer pre- 12PM, 10AM and 9AM options. This coupled with the inclusion of insured delivery services for many of our shipping methods, means that you can have your storage solution waiting for you when your business starts — not the other way around.

Timed Delivery Slots - Maybe it’s a last minute necessity or perhaps a deadline has appeared suddenly; whatever your predicament, we at SPAN want to help. As well as a multitude of next day delivery options, we also offer a SAME-DAY delivery service, regardless of scale. With options ranging from bikes, cars and vans all the way up to pallet delivery, we have you covered 24 hours a day.

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FAQ

🕐 SPEEDY RESPONSE GUARANTEED

OR JUST CALL US ON +44 20 8288 8555

DEFINITIONS
"us" refers to the company Worldspan Communications Ltd and/or the website WWW.SPAN.COM

All orders placed with us by whatever means are subject to the following terms and conditions.
If you require any further information, please contact us.

CURRENCY
All transactions will be made in Pounds Sterling.
Any other currencies displayed are for guidance only.

THE PRODUCTS WE SELL
All product information and images displayed are for guidance only and may change without notice. Some details may refer to the whole category or range, rather than any one particular item. Specifications shown are our best interpretation of information supplied by the manufacturer, and are as up-to-date as possible. If you require clarification on any item, please contact us before finalising your order.

SPANSTOR BUILD & TEST
Any items which need to be built together for your order will require extra time to fully test - this may add an extra day to your expected despatch/arrival date.
These are our usual build times :
1-2 drives in a non-RAID configuration - 1 hour
3+ drives in a non-RAID configuration - 2 hours
2-4 drives in a RAID configuration - 2-4 hours
5+ drives in a RAID configuration - 4-24 hours depending on complexity

VISITING US
You are welcome to visit our warehouse, where we have a waiting room and demonstration area.
We recommend that you contact us first, so we can reserve stock and prepare your order.

ORDER DESPATCH
Your order will despatched on the same day that we receive your order, if it is placed before the cutoff time for your chosen delivery method;
currently around 4.30pm for Couriers, 4.15pm for RoyalMail, or 3pm for TNT/DHL.
All product information pages show an 'estimated delivery time' from the time an order is placed, in working days.
For example '1 day' or 'in stock' generally means we have the item in stock right now.
Longer times e.g. '3 days' or '7 days' are our 'best guess' and are dependent on manufacturer or supplier delivery speeds.
Orders placed outside our normal working hours will be dealt with on the following working day.
If you place an order where some items are out of stock, we will normally despatch the entire order only when all the items are in stock. If you require partial deliveries, delivery will be normally be charged on each part-delivery.

DELIVERY METHODS
Delivery cost is calculated on the destination, weight and value of an order.
When ordering, you are able to choose from all available methods for your location.
UK Courier Deliveries :
Couriers - from about £8 - guaranteed by 5.30pm, 12pm, 10.30am or 9am; weekday or Saturday; tracked at every point.
Please be aware Couriers will attempt delivery once (or twice), and will require payment of a charge before making any further attempt.
UK Postal Deliveries :
RoyalMail Recorded - from about £2 - normal post, tracked at delivery only.
RoyalMail Special - from about £5 - guaranteed by 1pm or 9am; weekday or Saturday.
Please be aware that RoyalMail tracking is limited to the minimal information on the www.royalmail.com web site, and that we can not start a claim for loss or delay until 15 working days from the due delivery date.
International deliveries :
RoyalMail Airmail - from about £8 - slow or fast depending on your area; transferred to your local postal or courier service.
DHL or TNT - from about £15 - fast reliable service; tracked many times from start to destination.
For international delivery to countries outside the EU, you may be required to pay import taxes upon receipt. You may wish to contact your local tax office for advice. We are not able to mis-declare the value of shipments.
Signature required :
Your signature will be required for all methods of delivery. We are unable to accept instructions to leave parcels without a signature.
If there is noone available to sign for a delivery, you will need to collect from your local depot or organise a redelivery.

PAYMENT
You may use any of the following methods of payment:
Credit/Debit Cards: Visa, MasterCard, Electron, Maestro and JCB.
Please note we are required by your credit card company to deliver to your billing address. We can normally deliver to an alternate address (for example your place of work) subject to secondary validation. If we cannot validate the requested delivery address, we may only be able to deliver to your credit card billing address.
PayPal: Please ensure your name and delivery address are validated/verified by PayPal, so that we can process your order as swiftly as possible.
Cheque: Immediate clearance on receipt, subject to approval.
Cash: Accepted in person only.
Bank Transfer: Contact us for our account details.
All goods remain our property until paid for in full.

CREDIT TERMS
We are happy to offer 30-days credit on receipt of official Government & Educational purchase orders.
We can also offer 30-days credit to larger businesses and institutions, subject to approval and minimum order values.
All formal and informal quotes and proforma invoices are valid for 7 days from the date given, subject to currency fluctuations.
All prices are subject to change without notice.

VAT
VAT will be charged at the current rate of 20% on all items purchased, except for deliveries to :
1: UK bodies with VAT-exemption
2: VAT-registered EC companies outside the UK
3: Non-EC countries
4: Countries outside the EC for VAT purposes e.g. Channel Islands, Gibraltar, Canary Islands, etc.

WARRANTY
All our products are guaranteed for one year, unless otherwise stated.
All warranties are Return-To-Base, unless otherwise stated.
We support manufacturers' warranties, which can vary from 1-year to lifetime. The manufacturer warranty terms quoted on our website and invoices are our best understanding of the manufacturer's warranty terms.
Some manufacturers have their own warranty replacement services, which you may use instead of ours; this will not affect your guarantee with us. Where manufacturers' warranties include an advance replacement service, we recommend you use this service, as it usually results in a faster replacement arriving with you.
If a manufacturer is no longer able to supply a replacement product or credit for whatever reason, the limit of our liability will be to supply a replacement product or credit during the first year after the invoice date.
We can not be held liable for any loss of data, time or profits, recovery costs, or any consequential loss resulting from either defective goods, or other breach of warranty.
If you discover a fault with an item you have purchased from us, please contact us to obtain a Returns Authorisation Number, and to determine whether a repair, replacement or refund is required. A refund will only be an option if the item is returned within seven days of purchase and is in 'as-new' condition.
In the first month, we will despatch a replacement to you on receipt of the faulty item, subject to it being tested and found to be defective. For items beyond this period we aim to repair or replace goods within two working days. Non-repairable items will be returned to the manufacturer for replacement, which normally takes around 1-2 weeks. For discontinued items, we will attempt to obtain replacement goods for you from the manufacturer. It should be noted that in extreme cases a longer wait may be necessary, although such cases are rare.
Please Note :
1: A returns authorisation (RMA) must be issued before we will accept any returned item.
2: Inadequate packaging of delicate items such as hard disks will void your warranty.
3: A fee may be charged if there is no fault found.
This does not affect your statutory rights as a consumer.

MISSING/DAMAGED ITEMS
All missing or damaged products must be reported to us immediately in writing, within one business day of receipt. For items damaged in transit, please keep all packaging as this may be required for inspection by the courier company.

CANCELLATION AND REFUNDS
You may cancel your order & return the goods to us within seven days of receipt. Under the Distance Selling Regulations, you are required to inform us in writing of your intention to return items before doing so. The items must be unused, in a re-saleable condition, and it is your responsibility to return the goods to us in a safe & if necessary insured manner. For consumer buyers, your refund will be the full purchase cost including standard delivery costs. For business buyers, your refund will be the full purchase cost excluding delivery costs. Charges incurred to us which are non-refundable, such as bank fees or non-reversible card transaction fees, will be excluded from any refund. Items which are customised, built or manufactured specifically for your order, and items which we need to obtain specifically for your order, are returnable only after prior agreement, and will be subject to a restocking fee of up to 25%. Extra charges that we incur at your request, such as upgraded delivery from our suppliers, customs charges and fees, or factory setup fees, will not be refundable. Cancellations of software products will require manufacturer authorisation. You will be refunded within 30 days of the date we receive the goods back from you.

YOUR PRIVACY AND SECURITY
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Credit card payments are made through an external processor such as WorldPay, therefore we do not keep and do not have access to any card information at all. To ensure that your credit/debit card is not being used without your consent, we may validate the details you supply against appropriate third party databases. We do not share any of your information with any other companies.
We operate an 'opt-in' policy, so you will not be added to any electronic marketing lists unless you consent to be.
If you wish to view the information we have stored about you or if you have any other questions relating to privacy matters, please call, write, or email privacy "at" span.com.

OTHER ISSUES
Any order placed with us will be treated as an offer to purchase. In the majority of cases, everything will go through smoothly, and you will receive your goods on or before the expected date of delivery, as quoted on your confirmation.
However, if we cannot complete your order as intended, we will place your order on hold before proceeding. For example :
* Human or computer error, causing the price or availability to be shown wrongly.
* Problems during the verification process; of your name, address, or credit card details.

COMPLAINTS
We hope that you will be fully satisfied with our products and pleasantly surprised with our service. If in the unfortunate event you are not satisfied please contact us by telephone or post, or email complaints "at" span.com.
We will endeavour to resolve your problem as quickly as possible. Any details and communications you send us will be kept strictly confidential.

COMPANY DETAILS
Worldspan Communications Ltd
Unit 19, Red Lion Business Centre, Red Lion Road, Tolworth, Surbiton, Surrey, KT6 7QD, UK
Company : 2910216 UK
VAT : 652 7564 18 UK
WEEE : WEE/EB3271RQ
Phone : [+44] (0)20 8288 8555
Fax : [+44] (0)20 8288 8666
Sales : sales "at" span.com
Order Processing : orders "at" span.com

Updated 24th December 2014

Worldspan Communications Ltd are committed to reducing, recyling and reusing resources.
If you require any further information, please do not hesitate to contact us.

RoHS (Restriction of Hazardous Substances)
The RoHS Directive bans the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, PBB and PBDE.
All newly-introduced products on span.com will comply with RoHS.
Products that we have been selling since before RoHS was introduced in July 2006 are not restricted in this way, but the large majority of them are RoHS compliant in any case.
More information can be found on http://www.rohs.gov.uk and http://en.wikipedia.org/wiki/ROHS

WEEE (Waste Electrical and Electronic Equipment)
The WEEE Directive aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill. It seeks to achieve this by making producers responsible for financing the collection, treatment, and recovery of waste electrical equipment, and by obliging distributors to allow consumers to return their waste equipment free of charge.
To comply with this directive, we give our customers the following options :
* All customers - you can dispose of your WEEE using your council site, or any Designated Collection Facility
* All customers - bought AFTER 13/8/2005 - you can return your WEEE to Worldspan on a "Like For Like" basis when purchasing new items, OR arrange disposal yourselves.
* Business customers - bought BEFORE 13/8/2005 - you will need to arrange disposal yourselves.
More information can be found on http://www.environment-agency.gov.uk/weee and http://en.wikipedia.org/wiki/WEEE

Recycling
In our warehouse we always use recycled cardboard boxes & filling packaging materials. Where possible we reuse materials, so you may receive your order packaged with some slightly unusual filling material ! We then recycle all cardboard that is no longer usable.

In our office we use paper and stationery from recycled and sustainable sources. We then recycle all unusable paper, metal and plastic materials.

Electricity
All our power is supplied by Ecotricity, the UK's greenest energy source - in 2006-2009 they spent 84p in every pound received on building new sources of green electricity.
We also work hard to reduce our lighting, heating, and computer power needs.

Background vector designed by Freepik

'SPAN.COM' is a website and trading name of Worldspan Communications Ltd.

All our systems, both online and offline, comply with the Data Protection Act (1998), the Payment Card Industry Data Security Standard (PCI DSS). and The Privacy and Electronic Communications (EC Directive) Regulations (2003).

How do you respect my privacy?
When an order, enquiry, or quote is placed via our web site, your name, address and order details are sent directly to our secure system, and are kept in our database for future orders, enquiries or quotes. With the exception of the data processors listed below, we will not share this information with any third parties, unless legally required to do so.

When I order from span.com are my personal details safe?
We use Comodo SSL encryption technology during your visit. You will find that during your visit to parts of our site (pages prefixed with https:) the url bar of your web browser will turn green. This indicates that SSL is active and any data you enter is secure.
Furthermore, we hold a website identity assurance warranty of $250,000. This means that you are insured for up to $250,000 when relying on the information provided by IdAuthority on this site. The procedure to obtain this authentication is rigorous; full details may be found by clicking on the Corner of Trust in the bottom-right-hand corner of any secure page.

Is my security protected?
As required by the PCI DSS regulations, we never take, see, or hold any of your payment card details. Any card details you enter are directly on the card processor's web site, and not on any of our systems.
To ensure that your payment card is not used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

Will I be added to any mailing lists?
We operate an 'opt-in' rather than an 'opt-out' policy, so you will not be added to any mailing or marketing lists unless you specifically request to be. We currently email a weekly newsletter to those customers who choose to receive it.

Can I see the information stored about me?
If you wish to view the information we have stored about you or if you have any other questions relating to privacy matters, please call or write to us, or email privacy "AT" span.com.

DATA PROCESSORS
We may share the following details with any of the following data processors :
Card Payment Processor.
Your name, address, phone number & email address are passed to our card processor so your payment can be taken. We do not take or see your card details at any point, as you enter them yourself on their secured internet connection. We then receive confirmation of success or failure of the transaction.
Couriers.
Your name, address and phone number are required for the delivery of your order.
Suppliers.
Your name, address, phone number & email address may be required by a Supplier or Manufacturer, in the case of a direct shipment from them, or for the purposes of licensing a software product.
Review websites.
Your name, email address, and order number may be passed to an independent review website, to enable you to create a review about our website and service.

Cookie Policy

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.allaboutcookies.org for detailed guidance.

The list below describes the cookies we use on this site and what we use them for. Currently we operate an 'implied consent' policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.).

First Party Cookies

These are cookies that are set by this website directly.
We use sessions cookie to remember your log-in for you if you are a registered user and also to keep items you've added in the shopping basket. We deem these as being strictly necessary to the working of the website. If these are disabled the main functionalities on the site will be broken. You may read more information about session cookies here.

Google Analytics

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We do not collect or pass on to Google any of your personal information such as your name or address. The "Google Advertiser" feature also gathers anonymous demographic and interest information through your browser.

You can read more about Google's position on privacy as regards its analytics service.
You can use the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics.

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Twitter and Facebook. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Packing Guide for Returned Items

1. We at SPAN.COM know that sometimes not everything goes according to plan. In the unlikely event you need to return your item, please follow this guide to see how to correctly package your item to protect it from damage in transit. We always heartily recommend using the packaging originally we used to send it to you in.

2.Always take special care to protect the corners when packing your returning item. To prevent the item moving in transit, please make sure all four corners of the packaging are well filled, we recommend Styrofoam, high density foam or large amounts of bubble wrap. Also take special care to keep any loose items, such as power cables and keys, securely packed separate (in an individual box or jiffy bag). This prevents their movement in transit and possibly damaging fellow items.

3. All drives shipped from SPAN.COM are shipped in a sealed anti-static bag or specially designed plastic closable hard drive shell. If you need to return a single hard drive, please ensure it is returned to us in the original drive packaging it was sent it. This will protect the item in transit and ensure the item can be returned to us in a resalable fashion.

4.As well as the drive being in an anti-static bag or plastic shell, we also ask you to return the item in at least two inches of protective material, surrounding the drive on all sides. A common method is wrapping the drive in bubble wrap (once again at least 2 inches thick around all sides) before placing the drive in a suitably sized outer box. We recommend you use the box the drive was originally shipped to you in as a means to send the item back.

5.When placing the drive in the shipping box, take special note of movement within the packaging. If you are utilizing the original packaging the item was sent to you in, then check that the foam/bubble wrap is not damaged or compromised from its original use. Once the protected drive is placed in the box, please ensure there is no movement of the item within the box. This will provide protection again movement in transit.

6. When sending back multiple drives, they will have most likely been shipped to you with bulk protection and this same bulk protection should be utilized when sending the item back. If you received your order in bulk packaging material, do still check that the original packaging was not compromised in its original transit to you.If you have any questions related to returning items to us and the best ways in which to package an item you intend to return to us, please do not hesitate to contact here at SPAN.COM.