"us" refers to the company Worldspan Communications Ltd and/or the website WWW.SPAN.COM
All orders placed with us by whatever means are subject to the following terms and conditions.
If you require any further information, please contact us.
All transactions will be made in Pounds Sterling.
Any other currencies displayed are for guidance only.
THE PRODUCTS WE SELL
All product information and images displayed are for guidance only and may change without notice. Some details may refer to the whole category or range, rather than any one particular item. Specifications shown are our best interpretation of information supplied by the manufacturer, and are as up-to-date as possible. If you require clarification on any item, please contact us before finalising your order.
SPANSTOR BUILD & TEST
Any items which need to be built together for your order will require extra time to fully test - this may add an extra day to your expected despatch/arrival date.
These are our usual build times :
1-2 drives in a non-RAID configuration - 1 hour
3+ drives in a non-RAID configuration - 2 hours
2-4 drives in a RAID configuration - 2-4 hours
5+ drives in a RAID configuration - 4-24 hours depending on complexity
You are welcome to visit our warehouse, where we have a waiting room and demonstration area.
We recommend that you contact us first, so we can reserve stock and prepare your order.
Your order will despatched on the same day that we receive your order, if it is placed before the cutoff time for your chosen delivery method;
currently around 4.30pm for Couriers, 4.15pm for RoyalMail, or 3pm for TNT/DHL.
All product information pages show an 'estimated delivery time' from the time an order is placed, in working days.
For example '1 day' or 'in stock' generally means we have the item in stock right now.
Longer times e.g. '3 days' or '7 days' are our 'best guess' and are dependent on manufacturer or supplier delivery speeds.
Orders placed outside our normal working hours will be dealt with on the following working day.
If you place an order where some items are out of stock, we will normally despatch the entire order only when all the items are in stock. If you require partial deliveries, delivery will be normally be charged on each part-delivery.
Delivery cost is calculated on the destination, weight and value of an order.
When ordering, you are able to choose from all available methods for your location.
UK Courier Deliveries :
Couriers - from about £8 - guaranteed by 5.30pm, 12pm, 10.30am or 9am; weekday or Saturday; tracked at every point.
Please be aware Couriers will attempt delivery once (or twice), and will require payment of a charge before making any further attempt.
UK Postal Deliveries :
RoyalMail Recorded - from about £2 - normal post, tracked at delivery only.
RoyalMail Special - from about £5 - guaranteed by 1pm or 9am; weekday or Saturday.
Please be aware that RoyalMail tracking is limited to the minimal information on the www.royalmail.com web site, and that we can not start a claim for loss or delay until 15 working days from the due delivery date.
International deliveries :
RoyalMail Airmail - from about £8 - slow or fast depending on your area; transferred to your local postal or courier service.
DHL or TNT - from about £15 - fast reliable service; tracked many times from start to destination.
For international delivery to countries outside the EU, you may be required to pay import taxes upon receipt. You may wish to contact your local tax office for advice. We are not able to mis-declare the value of shipments.
Signature required :
Your signature will be required for all methods of delivery. We are unable to accept instructions to leave parcels without a signature.
If there is noone available to sign for a delivery, you will need to collect from your local depot or organise a redelivery.
You may use any of the following methods of payment:
Credit/Debit Cards: Visa, MasterCard, Electron, Maestro and JCB.
Please note we are required by your credit card company to deliver to your billing address. We can normally deliver to an alternate address (for example your place of work) subject to secondary validation. If we cannot validate the requested delivery address, we may only be able to deliver to your credit card billing address.
PayPal: Please ensure your name and delivery address are validated/verified by PayPal, so that we can process your order as swiftly as possible.
Cheque: Immediate clearance on receipt, subject to approval.
Cash: Accepted in person only.
Bank Transfer: Contact us for our account details.
All goods remain our property until paid for in full.
We are happy to offer 30-days credit on receipt of official Government & Educational purchase orders.
We can also offer 30-days credit to larger businesses and institutions, subject to approval and minimum order values.
All formal and informal quotes and proforma invoices are valid for 7 days from the date given, subject to currency fluctuations.
All prices are subject to change without notice.
VAT will be charged at the current rate of 20% on all items purchased, except for deliveries to :
1: UK bodies with VAT-exemption
2: VAT-registered EC companies outside the UK
3: Non-EC countries
4: Countries outside the EC for VAT purposes e.g. Channel Islands, Gibraltar, Canary Islands, etc.
All our products are guaranteed for one year, unless otherwise stated.
All warranties are Return-To-Base, unless otherwise stated.
We support manufacturers' warranties, which can vary from 1-year to lifetime. The manufacturer warranty terms quoted on our website and invoices are our best understanding of the manufacturer's warranty terms.
Some manufacturers have their own warranty replacement services, which you may use instead of ours; this will not affect your guarantee with us. Where manufacturers' warranties include an advance replacement service, we recommend you use this service, as it usually results in a faster replacement arriving with you.
If a manufacturer is no longer able to supply a replacement product or credit for whatever reason, the limit of our liability will be to supply a replacement product or credit during the first year after the invoice date.
We can not be held liable for any loss of data, time or profits, recovery costs, or any consequential loss resulting from either defective goods, or other breach of warranty.
If you discover a fault with an item you have purchased from us, please contact us to obtain a Returns Authorisation Number, and to determine whether a repair, replacement or refund is required. A refund will only be an option if the item is returned within seven days of purchase and is in 'as-new' condition.
In the first month, we will despatch a replacement to you on receipt of the faulty item, subject to it being tested and found to be defective. For items beyond this period we aim to repair or replace goods within two working days. Non-repairable items will be returned to the manufacturer for replacement, which normally takes around 1-2 weeks. For discontinued items, we will attempt to obtain replacement goods for you from the manufacturer. It should be noted that in extreme cases a longer wait may be necessary, although such cases are rare.
Please Note :
1: A returns authorisation (RMA) must be issued before we will accept any returned item.
2: Inadequate packaging of delicate items such as hard disks will void your warranty.
3: A fee may be charged if there is no fault found.
This does not affect your statutory rights as a consumer.
All missing or damaged products must be reported to us immediately in writing, within one business day of receipt. For items damaged in transit, please keep all packaging as this may be required for inspection by the courier company.
CANCELLATION AND REFUNDS
You may cancel your order & return the goods to us within seven days of receipt. Under the Distance Selling Regulations, you are required to inform us in writing of your intention to return items before doing so. The items must be unused, in a re-saleable condition, and it is your responsibility to return the goods to us in a safe & if necessary insured manner. For consumer buyers, your refund will be the full purchase cost including standard delivery costs. For business buyers, your refund will be the full purchase cost excluding delivery costs. Charges incurred to us which are non-refundable, such as bank fees or non-reversible card transaction fees, will be excluded from any refund. Items which are customised, built or manufactured specifically for your order, and items which we need to obtain specifically for your order, are returnable only after prior agreement, and will be subject to a restocking fee of up to 25%. Extra charges that we incur at your request, such as upgraded delivery from our suppliers, customs charges and fees, or factory setup fees, will not be refundable. Cancellations of software products will require manufacturer authorisation. You will be refunded within 30 days of the date we receive the goods back from you.
YOUR PRIVACY AND SECURITY
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Credit card payments are made through an external processor such as WorldPay, therefore we do not keep and do not have access to any card information at all. To ensure that your credit/debit card is not being used without your consent, we may validate the details you supply against appropriate third party databases. We do not share any of your information with any other companies.
We operate an 'opt-in' policy, so you will not be added to any electronic marketing lists unless you consent to be.
If you wish to view the information we have stored about you or if you have any other questions relating to privacy matters, please call, write, or email privacy "at" span.com.
Any order placed with us will be treated as an offer to purchase. In the majority of cases, everything will go through smoothly, and you will receive your goods on or before the expected date of delivery, as quoted on your confirmation.
However, if we cannot complete your order as intended, we will place your order on hold before proceeding. For example :
* Human or computer error, causing the price or availability to be shown wrongly.
* Problems during the verification process; of your name, address, or credit card details.
We hope that you will be fully satisfied with our products and pleasantly surprised with our service. If in the unfortunate event you are not satisfied please contact us by telephone or post, or email complaints "at" span.com.
We will endeavour to resolve your problem as quickly as possible. Any details and communications you send us will be kept strictly confidential.
Worldspan Communications Ltd
Unit 19, Red Lion Business Centre, Red Lion Road, Tolworth, Surbiton, Surrey, KT6 7QD, UK
Company : 2910216 UK
VAT : 652 7564 18 UK
WEEE : WEE/EB3271RQ
Phone : [+44] (0)20 8288 8555
Fax : [+44] (0)20 8288 8666
Sales : sales "at" span.com
Order Processing : orders "at" span.com
Updated 24th December 2014
'SPAN.COM' is a website and trading name of Worldspan Communications Ltd.
All our systems, both online and offline, comply with the Data Protection Act (1998), the Payment Card Industry Data Security Standard (PCI DSS). and The Privacy and Electronic Communications (EC Directive) Regulations (2003).
How do you respect my privacy?
When an order, enquiry, or quote is placed via our web site, your name, address and order details are sent directly to our secure system, and are kept in our database for future orders, enquiries or quotes. With the exception of the data processors listed below, we will not share this information with any third parties, unless legally required to do so.
When I order from span.com are my personal details safe?
We use Comodo SSL encryption technology during your visit. You will find that during your visit to parts of our site (pages prefixed with https:) the url bar of your web browser will turn green. This indicates that SSL is active and any data you enter is secure.
Furthermore, we hold a website identity assurance warranty of $250,000. This means that you are insured for up to $250,000 when relying on the information provided by IdAuthority on this site. The procedure to obtain this authentication is rigorous; full details may be found by clicking on the Corner of Trust in the bottom-right-hand corner of any secure page.
Is my security protected?
As required by the PCI DSS regulations, we never take, see, or hold any of your payment card details. Any card details you enter are directly on the card processor's web site, and not on any of our systems.
To ensure that your payment card is not used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
Will I be added to any mailing lists?
We operate an 'opt-in' rather than an 'opt-out' policy, so you will not be added to any mailing or marketing lists unless you specifically request to be. We currently email a weekly newsletter to those customers who choose to receive it.
Can I see the information stored about me?
If you wish to view the information we have stored about you or if you have any other questions relating to privacy matters, please call or write to us, or email privacy "AT" span.com.
We may share the following details with any of the following data processors :
Card Payment Processor.
Your name, address, phone number & email address are passed to our card processor so your payment can be taken. We do not take or see your card details at any point, as you enter them yourself on their secured internet connection. We then receive confirmation of success or failure of the transaction.
Your name, address and phone number are required for the delivery of your order.
Your name, address, phone number & email address may be required by a Supplier or Manufacturer, in the case of a direct shipment from them, or for the purposes of licensing a software product.
Your name, email address, and order number may be passed to an independent review website, to enable you to create a review about our website and service.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.allaboutcookies.org for detailed guidance.
The list below describes the cookies we use on this site and what we use them for. Currently we operate an 'implied consent' policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.).
These are cookies that are set by this website directly.
We use sessions cookie to remember your log-in for you if you are a registered user and also to keep items you've added in the shopping basket. We deem these as being strictly necessary to the working of the website. If these are disabled the main functionalities on the site will be broken. You may read more information about session cookies here.
You can read more about Google's position on privacy as regards its analytics service.
You can use the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics.
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Twitter and Facebook. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.