SPAN.COM - Data Storage Specialists

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Office : [+44] (0)20 8288 8555

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Support

Here you can get help & support from us, from our manufacturers, and information on some of the more technical aspects of our products..

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Help for MAC-users
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FAQ

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OR JUST CALL US ON +44 20 8288 8555

Don't know which connections are on your Mac ? This site has lots of information about different types of Mac.

Are you having a problem with a product?

Check the connections and whether any drivers need to be installed.
If it is a hard drive, make sure it has been formatted correctly.
Check the manufacturer's website for support, as other people may have had this problem before.
Check the manufacturer's website for any firmware or software upgrades.
If you are sure there is a fault with the product, check whether the manufacturer has a direct replacement service. This is normally the quickest method.
Alternatively, get in touch with us via the "contact us" page, by email, phone, or in person.
We can advise if there is a solution, or if a replacement will be needed.
We will then give you an RMA number, so you can send the product back to us for testing and replacement.

Call us on [+44] (0)20 8288 8555
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Unit 19, Red Lion Business Centre, Red Lion Road, Surbiton, Surrey KT6 7QD, UK

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