Having problems with a product?

First, please check the following…


Check the connections and whether any drivers need to be installed. If it is a hard drive, make sure it has been formatted correctly.


Check the manufacturer’s website for support, as other people may have had this problem before.


Check the manufacturer’s website for any firmware or software upgrades.


If you are sure there is a fault with the product, check whether the manufacturer has a direct replacement service.

If you are still having issues with your product, contact the manufacturers’ support:

Alternatively, get in touch with us via the Contact Us page. We can advise if there is a solution or if a replacement will be needed.